Most AV vendors sell boxes. They quote, deliver, walk away — and three months later you’re chasing firmware updates, missing cables and a support number that goes to voicemail.

We’ve watched IT teams inherit four rooms, three vendors and no documentation. We’ve watched executives sit through a 12-minute call to join a 30-minute meeting. We’ve seen procurement get blamed for decisions they were never given enough information to make.

That’s the problem we exist to fix. Boardrooms are where decisions happen — they shouldn’t be where executive time goes to die. So we specify the room first, install it properly, and stay accountable for it. One team. One SLA. One number to call when something doesn’t work.